UP Police gets unique Twitter service to address peoples' complaint

UP Police gets unique Twitter service to address peoples






UP Police gets unique Twitter service to address  peoples' complaint

 

Lucknow :  Uttar Pradesh police, one of the largest police force in the world today created a sorts of record when it became first police force in the country to get a separate twitter service. The decision to given the facilities was made after Twitter was impressed by the success of UP police force in addressing complaints received by twitter. The twitter service was launched here today in the presence of Twitter India vice-president Rishi Jaitley, CEO, Rahil Khursheed and state Director General of Police (DGP) Jaweed Ahmad here . After the launching of this service, UP has become the first state of the country where twitter services will be used by all district police. At present, the Foreign Ministry, Railways, commercial and passport offices are using this facility. According to officials here, under this service, a Customer Relationship Management (CRM) platform will be offered to the complainants to address their problems in a methodical way. The officials will also be able to review the progress report of the grievance redressal. For this, a code will be generated after a person lodges a complaint and it will be tracked by the monitoring authorities. The facility will also quickly read the progress report and find out the number of complaints addressed.The police will also track trend of crime and complaints with the help of this service.
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